Due date is coming, but no open invoice in the portal

Crossref admin Billing Basics
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1

Hi there,

I haven’t received the latest invoice, and generally, the billing team will email us for a payment reminder, but I haven’t received any emails either. I’m afraid that I will miss the due date.

The customer portal is shut down?

2

Hi @cyan,

Thanks for checking about this. If you didn’t receive a quarterly invoice then it generally means that you did not incur at least $100 USD in fees this quarter. If you registered under 100 current-year journal article DOIs in a particular quarter then you may not reached the $100 threshold yet.

Assuming this is the case, your Q3 content registration fees will roll over onto your Q4 content registration invoice, which will be sent in January alongside your 2025 annual membership fee invoice. You will be able to pay all these fees (Q3 2024, Q4 2024, 2025 annual membership fee) in a single payment, ideally minimizing the amount of extra money you have to spend if your organization pays via wire transfer (a $35 fee/transaction) or check (a $50 fee/transaction).

I see that my colleague Sally has separately followed up with you internally about this as well - we can help you with the specifics of your particular account if you have any additional questions if you follow up with Sally.

Kindly,
Collin

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For reference, here are some examples of how this might work in actuality. For simplicity’s sake, all of the examples below assume that you’re only registering current-year journal article DOIs, which incur a fee of $1 USD each.

  • Q1 (January-March, billed April): 50 DOIs = $50 = no quarterly invoice (below $100 threshold)
  • Q2 (April-June, billed July): 80 DOIs = $80, plus $50 rolled over from Q1 = $130 = quarterly invoice
  • Q3 (July-September, billed October): 250 DOIs = $250 = quarterly invoice
  • Q4 (October-December, billed January): 30 DOIs = $30 = quarterly invoice (Q4 invoice always issued, even if total is below $100), plus next year’s annual membership fee

In this scenario, you receive quarterly invoices three out of four quarters of the year. Here’s a different example:

  • Q1: 110 DOIs = $110 = quarterly invoice
  • Q2: 5 DOIs = $5 = no quarterly invoice
  • Q3: 15 DOIs = $15, plus $5 rolled over from Q2 = $20 = no quarterly invoice
  • Q4: 10 DOIs = $10, plus $20 rolled over from Q2 and Q3 = $30 = quarterly invoice plus next year’s annual membership fee

I hope this is useful. Please let me know if you have any questions. The Billing FAQ section on our website is also a great resource for this.

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Hi @collinks,

Millions of thanks for your help, and your information is beneficial.

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